Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials do you use in your jewelry?
At No.3 Fine Jewelry, we use only high-quality materials, including 14k and 18k solid gold, ethically sourced diamonds, and genuine gemstones. Each piece is designed for longevity and daily wear.
How long will it take to receive my order?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Do you offer custom design services?
Yes, we specialize in bespoke creations. Whether it is an engagement ring or a personalized gift, our artisans work closely with you to bring your vision to life. Please contact our concierge to start the process.
What is your return and exchange policy?
We offer a 14-day return window for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned.
How should I care for my fine jewelry?
To maintain its brilliance, we recommend cleaning your jewelry with mild soap and warm water using a soft brush. Avoid exposure to harsh chemicals, perfumes, or lotions, and store pieces in their original pouch.
Are your diamonds conflict-free?
Absolutely. We strictly adhere to the Kimberley Process and work only with trusted suppliers who guarantee that all diamonds are ethically sourced and conflict-free.